Terms of Use

1 About these terms

These Terms of Use apply when you use www.genoraworkspace.com or book, pay for or use any service of Genora Workspace (trading as GENORA Work Space), 3rd Floor, 256, Srinivasa Spaces, Kandasamy Layout, Papanaicken Palayam, near Lakshmi Mills bus stop, Coimbatore - 641037 (“GENORA”, “we”, “us”). By ticking the agreement box when you book, or by using the website or our space, you accept these terms and our Privacy Policy. If you do not agree, please do not book.

You must be at least 18 years old to book. If you book for a company or other people, you confirm you are allowed to do so and you are responsible for them.

2 Our services

• Day pass: a seat in the shared floor for a half day (4 hours) or full day (8 hours), for the date and start time you choose.
• Weekly pass: a hot desk seat for 6 working days (Monday to Saturday) from the start date you choose, for the daily hours shown when you book. Sundays and public holidays when we are closed are skipped, and the pass runs on to the next working day, so you do not lose a day.
• Meeting room: a room for the hours you choose.
• Tour: a free visit to see the space. A tour is not a booking of a seat.
• Dedicated desks, private cabins and virtual offices: offered on monthly or annual terms under a separate written agreement or order form with us. Where that agreement differs from these terms, the agreement applies.

The description, photographs and prices on the website are a guide. Facilities, layout and furniture may change. We may close all or part of the space for holidays, maintenance, events or other reasons (see “Changes and closures”).

3 How booking works

1. You choose your service, date, time and quantity and enter your details. We email a 6-digit code to your email address to confirm it is yours. Please enter it within 10 minutes.
2. For services that need payment, your seat or room is held for 15 minutes while you pay. If payment is not completed in that time, the hold ends and the seat may go to someone else.
3. Your booking is confirmed when you receive a confirmation email with your booking reference (and, for paid services, after your payment succeeds). Some requests need our approval; these show as “request received” and are confirmed when we tell you.
4. Availability is shown live and a confirmed booking is for the quantity you chose. We may decline or cancel a booking if we made an error in the price or availability, if the space is unavailable, or if we reasonably suspect misuse. If we cancel for these reasons, you get a full refund of anything you paid.

Please make sure your name, mobile number and email address are correct. You are responsible for the details you give. Keep your booking link private; anyone with it can view or cancel your booking.

4 Prices, GST and offers

• Prices on the website are shown in Indian rupees. Unless stated otherwise, GST at 18% is added to the price, and your booking summary shows the total before you pay.
• We email a GST invoice for each paid booking. If you need the invoice in your company’s name with a GSTIN, enter those details when you book. Once an invoice is issued we may only be able to change it as GST law allows.
• Coupons and offers are valid only as stated, for the period stated, and cannot be combined unless we say so. A coupon has no cash value. We may withdraw an offer at any time; this does not affect bookings already confirmed.
• We may change prices for future bookings. The price you saw when you confirmed your booking stays the same for that booking.

5 Payment

• Online payments are processed by Razorpay, using UPI, cards, net banking or wallets that Razorpay offers. GENORA does not see or store your card or UPI details. Razorpay’s own terms apply to the payment.
• You must use a payment method that you are authorised to use. We may refuse or reverse a booking if a payment is not genuine or is disputed without cause.
• If we cancel a paid booking (see “Changes and closures”), we start the refund of the full amount ourselves. You do not need to ask. The refund goes through Razorpay to the original payment method.
• If money is debited but your booking did not go through (for example because the hold ended and the seat was taken), the amount is refunded automatically to the same payment method.
• Your bank or gateway may add its own charges or limits (for example, international cards may not be accepted). Please contact your bank if a payment fails.

6 Cancellation and refunds

• By you, 4 hours or more before the start: use the link in your confirmation email (“View or cancel booking”). The booking is cancelled and the full amount you paid, including GST, is refunded.
• By you, less than 4 hours before the start, or after it begins: online cancellation closes. Please call us on +91 73977 76442. We may help at our discretion, but we are not obliged to refund. A no-show is not refunded.
• Weekly passes and multi-day bookings: the 4-hour rule counts from the start of the first day. Unused days after the booking has started are not refunded unless we agree.
• By us: if we cancel or cannot provide the service (for example the space is closed, or the booking cannot go ahead because of the events described under “Changes and closures”), you get a full refund, or a new date if you prefer. We tell you by email, call or message as soon as we can.
• Refund method and time: refunds go to the original payment method, normally within 5 to 7 working days of the cancellation, depending on your bank. We cannot refund to a different account. A credit note is issued for the cancelled invoice.
• You cannot cancel a booking that has already been used.

Nothing in this section limits any right you have under the Consumer Protection Act, 2019 or other law.

7 Using the space

When you use our space you agree to:

• submit a copy of your company proof or ID proof (Aadhaar, PAN, driving licence, passport or voter ID) at the front desk before you first use the workspace; we may refuse entry until we have it;
• use your pass only for the date, hours and number of seats you booked, and carry a valid booking reference or give your name at the front desk when asked;
• not transfer, sell or share your pass or let others in on it, and not use it for a different purpose from the one you booked;
• behave respectfully: no harassment, discrimination, abuse, threats or disturbance to other members and staff, and keep noise and calls at a considerate level;
• not do anything unlawful or unsafe on the premises, including bringing dangerous or prohibited items, gambling, or storing illegal material on our network;
• use the Wi-Fi and facilities fairly and not attempt to harm, overload or break into our network or anyone else’s;
• keep the space clean and tidy, and follow reasonable instructions from our staff and any house rules displayed at the premises;
• pay for any damage you or your guests cause to our property or furniture beyond normal wear.

CCTV cameras operate in the premises for safety and security; see our Privacy Policy. We may refuse entry to, or ask to leave, anyone who breaks these rules, and we may cancel their booking without refund in serious cases. You bring your belongings at your own risk; we are not responsible for loss or theft of personal items or devices, but please tell us immediately if something goes missing.

8 Changes and closures

We may close the space, or reduce the seats available, on particular days (for example public holidays, events or maintenance) and we show closed days on the booking page. Events beyond our reasonable control, such as power or network failure, heavy rain, flooding or other weather or natural events, fire, government orders or safety concerns, may also affect a booking.

Our right to cancel. Even after a booking is confirmed and paid, GENORA may cancel or reschedule it if, in our reasonable judgement, the space cannot be used safely or properly because of such an event. We will tell you as soon as we can. We will then refund the full amount you paid to the original payment method (normally within 5 to 7 working days), or offer you another time if you prefer. The refund and the other time on offer are your only remedy: we are not liable for other losses caused by such events, such as travel costs or lost business.

9 Using this website

• The website, its text, photographs, logo and design belong to GENORA or its licensors. You may view and share links to it for personal or business use, but you may not copy, scrape or reuse it commercially without our written permission.
• Do not misuse the website: no automated bookings or fake bookings, no attempts to break its security, and no false or other people’s details.
• We try to keep the website accurate and available but we do not promise it will always be free of errors or interruptions.
• Links to social media and other sites are provided for convenience. We are not responsible for their content.

10 Your personal data

How we collect and use your personal data, and your rights over it, are explained in our Privacy Policy.

11 Our responsibility

We provide our services with reasonable care and skill. To the extent permitted by law:

• we are not liable for indirect or consequential loss, or loss of profit, business, data or opportunity;
• our total liability to you for any one booking is limited to the amount you paid for that booking;
• we are not liable for loss or damage to your belongings, or for the acts of other visitors.

Nothing in these terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer. You agree to compensate us for loss caused by your breach of these terms or your unlawful use of the space.

12 Governing law and disputes

These terms are governed by the laws of India. We would like to solve any problem directly first: please write to us and we will do our best to put it right. If we cannot agree, the courts at Coimbatore, Tamil Nadu have jurisdiction, subject to any right you have as a consumer to approach a consumer commission with jurisdiction over you.

13 Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in force when you made a booking apply to that booking.

14 Contact and grievances

For questions, complaints or help with a booking or refund, please contact our Grievance Officer. We acknowledge a complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.