In short
- Cancel online up to 4 hours before your start time for a full refund.
- Refunds go to the original payment method in about 5 to 7 working days.
- If we cancel, you get a full refund or a new date.
1 Cancellation by you
- 4 hours or more before the start: open the link in your confirmation email (“View or cancel booking”) and cancel. The full amount you paid, including GST, is refunded.
- Less than 4 hours before the start, or after it begins: online cancellation closes. Please call us on +91 73977 76442. We may help at our discretion, but we are not obliged to refund. A no-show is not refunded.
- Weekly passes and multi-day bookings: the 4-hour rule counts from the start of the first day. Unused days after the booking has started are not refunded unless we agree.
- A booking that has already been used cannot be cancelled.
2 Cancellation by us
If we cancel a booking or cannot provide the service (for example the space is closed on that day, or the slot was shown in error), you get a full refund, or a new date if you prefer.
Power failure, rain and other events we cannot control. Even after a booking is confirmed and paid, we may cancel or reschedule it if the space cannot be used safely or properly, for example during a power failure, heavy rain or flooding, another natural event or a safety concern. We will tell you as soon as we can and start the full refund ourselves, or offer another time if you prefer.
If money is debited but your booking did not go through (for example because the hold ended and the seat was taken), the amount is refunded automatically to the same payment method.
3 How refunds are paid
- Refunds go to the original payment method only. We cannot refund to a different card or account.
- They are normally credited within 5 to 7 working days of the cancellation, depending on your bank or card issuer.
- A credit note is issued for the cancelled GST invoice and sent to your email.
- Monthly desks, private cabins and virtual offices are under a written agreement with us. Their security deposit and notice terms are in that agreement.
4 Need help with a refund?
Write to info@genoraworkspace.com or call +91 73977 76442 with your booking reference. We reply within 48 hours. See also our Terms of Use.